Business · FORTUNE
Fortune #47
Caution
If a flaw is found before shipping, tell the buyer and offer honest options. Do not make them discover it after paying.
QUOTE CARD
A quote for you
“ความสำเร็จมักเกิดขึ้นกับผู้ที่ไม่รู้ว่าความล้มเหลวเป็นสิ่งที่หลีกเลี่ยงไม่ได้”
— โคโค ชาแนล
นักออกแบบแฟชั่นชาวฝรั่งเศสและผู้ก่อตั้งแบรนด์ Chanel
- Person
- Coco Chanel
- Source work
- As quoted in Believing in Ourselves (1992) by Armand Eisen, p. 15
- Source text
- Success is often achieved by those who don't know that failure is inevitable.
STORY & REFLECTION
The flaw before sealing the parcel
Guidance-based illustration · The flaw before sealing the parcel
Illustrative scene: A furniture shop spots a scratch on a table before pickup. Someone suggests hiding that side in the delivery photo, although the buyer plans to place it in the middle of a room.
The owner photographs the scratch, informs the buyer before delivery, and offers repair, replacement, or another applicable remedy. She also checks where the mark arose.
The FTC says advertising claims should be truthful, not misleading, and supported by evidence. That principle gives sellers a way to check photos, descriptions, and guarantees before publishing.
Early disclosure leaves the buyer a choice rather than a hidden burden.
Reflection
Disclosing a problem protects trust.
A small action today
Tell the buyer and offer repair, replacement, or refund as applicable.
A question to reflect on
Could this flaw change the buyer's decision?