Career · FORTUNE
Fortune #25
Mixed — reflect carefully
A new tool has a learning cost even if it is better. Provide a trial period, sample task, and place for questions before moving everyone.
QUOTE CARD
A quote for you
“เรื่องเล่าคืออาวุธที่ทรงพลังที่สุดในคลังแสงของผู้นำ”
— ฮาวเวิร์ด การ์ดเนอร์
นักจิตวิทยาพัฒนาการชาวอเมริกัน ผู้เสนอทฤษฎีพหุปัญญา
- Person
- Howard Gardner
- Source work
- Howard Gardner, cited in: Richard L. Daft (2014), The Leadership Experience, p. 273
- Source text
- Stories are the single most powerful weapon in a leader's arsenal.
STORY & REFLECTION
A new tool alongside existing work
Guidance-based illustration · A new tool alongside existing work
Illustrative scene: On Monday the team moves to a new application at once. With no real example to practice, someone due to submit data that afternoon keeps notes in two systems to avoid losing anything.
The lead picks one small task to try together, records the sticking points, and sets a date to move the rest. Users need not pretend to be fluent on day one.
The GOV.UK service manual recommends testing risky assumptions with prototypes before scaling a service. Small experiments produce evidence before a larger commitment.
Learning time belongs in a tool-change plan; it is not a user's personal failure.
Reflection
New tools need learning time.
A small action today
List blockers and ask for the correct workflow.
A question to reflect on
What time and examples would let the team use the new tool well?