Career · FORTUNE
Fortune #48
Caution
If an error may affect others' safety or rights, promptly tell the responsible person what is known and unknown, then follow the relevant correction process.
QUOTE CARD
A quote for you
“การสร้างชื่อเสียงต้องใช้เวลา 20 ปี แต่การทำลายชื่อเสียงนั้นใช้เวลาเพียง 5 นาที หากคุณลองคิดดู คุณจะทำสิ่งต่างๆ แตกต่างออกไป”
— วอร์เรน บัฟเฟตต์
นักลงทุนและประธาน Berkshire Hathaway ผู้มีชื่อเสียงด้านการลงทุนระยะยาว
- Person
- Warren Buffett
- Source work
- As quoted in Corporate Survival: The Critical Importance of Sustainability Risk Management (2005) by Dan Robert Anderson, p. 138 and 158
- Source text
- It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.
STORY & REFLECTION
An error others needed to know about first
Guidance-based illustration · An error others needed to know about first
Illustrative scene: A worker finds that a customer's allergy information was copied incorrectly into a production order. They do not know which batches have already started.
They pause the relevant step and alert the responsible person with the order number and open questions. The team can trace affected work sooner than if they silently edit a file alone.
The FDA explains that missing or inaccurate allergen information can seriously endanger consumers, and food operations need controls for cross-contact and labeling. Such errors call for prompt checks and the relevant safety process.
When others could be harmed, prompt reporting and a proper check matter more than appearing never to make mistakes.
Reflection
Early reporting can reduce harm.
A small action today
Notify the responsible person with known facts.
A question to reflect on
Who may be affected before you can fix this alone?